Patient Information


Patient Information  |  Billing Questions  |  Insurance Information  |  Patient Registration  |  Patient Services

Tips for Understanding Your Health Insurance Benefits

With all the terminology and fine print, it’s hard to understand what is and is not covered by insurance. The following information is a guide and is not a replacement for any information supplied by your insurance provider. When in doubt, call your insurance provider directly. It is ultimately your responsibility to pay for services provided.

Is this covered?
Depending on the specifics of your insurance plan, there isn’t always an easy answer to this question. Some services are covered only after a deductible has been met, only with network providers, or only if you pay a higher percentage of the cost. There is also frequent misunderstanding about how services are categorized by insurance carriers. Because each plan is different, our office staff is unable to give you an answer if you ask “Is this covered?” Your best bet is to contact your insurance provider directly.

ñTOP

When contacting your insurance company to verify coverage for any service, be sure to ask:
  • Do I need to meet a deductible before this is covered? If yes, find out how much your out-of-pocket cost will be.

  • Do I need to go to a specific lab or location for this service? If so, what will happen if I go to an out-of-network provider?

  • Is there any cost other than my co-pay for which I will be responsible?

ñTOP

Coverage Variables:
The following services 1) may require higher co-pays, 2) may be subject to deductibles, or 3) may result in higher out-of-pocket costs. This is only a partial list. Please check with your insurance company to verify coverage. Just because a service is provided in your doctor’s office does not mean your only responsibility is the co-pay.

ñTOP

Sutures, casts, and foreign body removals
Parents consider the removal of a bean up their child’s nose a relief. Insurance companies, however, consider it “foreign body removal,” which is often classified as a surgical procedure along with other services like wart removal. Be aware: you may be responsible for additional costs beyond your co-pay, even when a service is provided in a regular office setting by your primary care physician (PCP).

ñTOP

Preventative vs. Diagnostic services
Your insurance may classify laboratory work, x-ray, MRI, and other services as either preventative (routine) or diagnostic. Preventative services typically have different co-pay and/or deductible requirements than diagnostic services. Diagnostics usually cost more. In some instances, what begins as preventative care such as a colonoscopy, may become diagnostic care if a polyp is found and removed during the procedure. In this type of situation you may find yourself responsible for more out-of-pocket cost than initially discussed, and there is no way to make this determination before the procedure is performed. There may also be preauthorization requirements for these services. (Note: preauthorization is not a guarantee of payment.)

ñTOP

Immunizations and Prescriptions

Co-pays vary depending on the drug and how it is classified. Some may require higher co-pays or cost more until a deductible is met, including:

  • Prescription drugs that are not “formulary.” (Formulary drugs are those on a specific list provided by your insurance company.)

  • Prescription drugs for which there is not a generic  available.

  • Immunizations

  • Specialty and Injectables medications

ñTOP

Specialty and Surgical procedures

If you are planning any type of specialty or surgical procedure, verify coverage with your insurance provider prior to the date of service.

  • Verify whether or not you need to go to a specific facility (in network).

  • Find out if your insurance covers only part or all of the procedure.

  • Ask how follow-up or after-care is covered.

  • Preauthorization or pre-certification is often required.

ñTOP

Common Terms
Co-Payment (co-pay). Your co-pay is the specified amount you must pay for office visits, prescriptions and other services. There may be additional or higher co-pays for out-of-network, diagnostic, surgical, and emergency services. Co-pays do not apply toward your deductible.

ñTOP

Deductible. The amount of money you must pay out-of-pocket before your insurance will cover expenses. Some plans require a deductible to be met:

  • before any services are covered

  • only for specific procedures

  • when services are out-of-network

Some plans may also require a higher deductible for specific services, or when services are out-of-network.

ñTOP

Out-of-network. Insurance companies negotiate rates with specific providers and facilities, which are considered preferred or in-network. If you choose to go to a provider who is not in your network you may be required to pay a higher percentage of cost, higher co-pay, or the entire cost. Generally, the office staff can refer you to an approved in-network facility for lab or diagnostic services, just let them know what facilities your insurance prefers. 

ñTOP

Coinsurance. The portion you must pay towards the total cost of covered expenses. For example, if your plan pays 80% and you pay 20% of costs, the 20% you pay is called coinsurance. There is usually a maximum coinsurance you pay per calendar year. Coinsurance is usually in addition to any co-payments and deductibles.

ñTOP

Pre-authorization & Pre-certification. Approval by your insurance company for a specific procedure or service prior to the date of service. Even for covered procedures, insurance may deny payment if authorization was not made prior to the date of service.  Office staff can assist with referrals, pre-authorizations and pre-certifications.

ñTOP

 

Home | Human Resources | Careers

Home | Human Resources | Careers with CSHP | Contact Us | Site Map | Privacy Notice | Disclaimer