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Patient Information


Medical Records

If you need a medical record released, please complete the Records Release Form and mail to the address below or drop off.
We cannot accept forms sent over e-mail.

CSHP Medical Records Office:
1625 Medical Center Point, Suite 105
Colorado Springs, CO 80907
Phone: 719-265-3073

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Insurance

CSHP Tax ID 47-2218380

CSHP is dedicated to making access to our care as convenient as possible for as many patients as possible. For that reason, we participate (contract) with most insurance plans offering a wide range of benefits. This summary is offered as a general guide, and lists plans that CSHP accepts, plans accepted with limitations, or plans not accepted. CSHP also offers an “Easy Claim” program. This list is not all inclusive, and changes may occur between updates. Please contact our Patient Advocate at 866-6575 with questions regarding participation in a particular plan.

 

The following plans are accepted at CSHP:

  • Aetna/Cofinity
  • Aetna Medicare Advantage
  • Anthem (Blue Cross/Blue Shield)
  • Cigna/Great West
  • Colorado Choice
  • First Health
  • Humana
  • Humana Medicare Advantage
  • Kaiser
  • Kaiser Senior Plan
  • Multiplan (PHCS)
  • Rocky Mountain Health Plan
  • Rocky Mountain Senior Plan
  • Secure Horizons Medicare Advantage
  • Sterling Health
  • United Healthcare
  • Worker's Compensation and Motor Vehicle

The following plans are accepted with limited availability, or as special circumstances may apply.
Please contact our Patient Advocate at 866-6575 with questions about your coverage with these plans:

  • Medicare
  • Tricare (Standard and Prime)

The following plans are not accepted at CSHP:

  • Any private Medicare plan not listed above
  • Colorado Access
  • Child Health Plan Plus (CHP+)
  • Medical Network

CSHP will bill non-contracted insurance companies as a courtesy one time through the Easy Claim Program. Ask the office Patient Service Rep. at your physician’s office for details.

Medicare & Open Enrollment

CSHP Aging In To Medicare Meetings
There is a lot of information our patients are faced with when aging in to Medicare, which is why CSHP hosts bi-monthly educational meetings for our patients who are aging in. Patients can expect to learn the basics about Medicare and Medicare Advantage, and have a chance to ask questions from CSHP professionals and the different Medicare Advantage representatives for the plans we accept.

The next Medicare age-in meetings are as follows:

DATE TIME LOCATION RSVP
TDB - check back soon for upcoming dates!
10am Medical Center Point 719-538-2900


Open Enrollment  & Educational Open Houses

The 2016 Medicare Open Enrollment period has closed.

2017 Medicare Open Enrollment is October 15 - December 7. CSHP will host another series of educational open houses that are NO COST and open to the public at convenient locations throughout the Pikes Peak Region. Please visit this site closer to the 2017 Medicare Open Enrollment period for a list of open house dates and times.

If you or someone you know has questions about Medicare and/or Medicare Advantage Plans, CSHP will host a series of educational open houses and meetings over the course of the 2017 year. Please check this site regularly as more information about upcoming sessions will be posted here. This is a great opportunity to ask questions about your Medicare options.

To request more information, call 719-538-2900 or email seniorrelations@cshp.net


Medicare: Frequently Asked Questions

What is a Medicare Advantage Plan?
Medicare Part C, usually known as Medicare Advantage, is offered by private health care organizations. These plans cover all services under Parts A & B and usually offer prescription drug coverage and may offer extra coverage like vision, hearing, dental and other health and wellness programs.

What is a Medicare Supplement?
Sold by private companies, Medicare supplemental insurance plans are also known as Medigap plans. Medicare supplemental insurance plans fill in coverage gaps (such as cost sharing or additional benefits) found in Original Medicare (Parts A and B). Medigap plans allow you to choose any Medicare-certified doctor or hospital regardless of network.

When do I have to enroll in Medicare?
Contact Social Security 4 to 6 months prior to turning 65 years of age at 1-800-772-1213 (toll free), or visit your local Social Security office to confirm your eligibility for Medicare and to determine the earliest date when you can request your Medicare card.

Will I still be able to see my CSHP doctor?
Yes, current CSHP patients can continue to see their current primary care physician.

I have TRICARE For Life (TFL), how does that work with Medicare?
When you have Medicare Parts A and B, you can use TRICARE For Life (TFL). Medicare is your primary insurance, TFL is the secondary payer, so your out-of-pocket expenses are less. TFL benefits include covering Medicare’s coinsurance and deductible.


Plans CSHP Participates In


CSHP is happy to assist you in getting the information you need about your Medicare options. If you have questions about Medicare, Medicare Advantage or Medicare Advantage Special Needs Plans designed for people with certain chronic illnesses or special needs, please contact us.
719-329-7035  seniorrelations@cshp.net


Helpful Resources
Medicare: www.medicare.gov  1-800-633-4227
Social Security Administration: www.ssa.gov  1-800-772-1213
Local State Health Insurance Assistance Program (SHIP) office: 719-471-2096

Sources: www.medicare.gov, www.tricare.mil

Preventive Care

It's time for your annual wellness check! What exactly does that mean for most patients?

Preventive/Wellness Care May Include (but is not limited to):

  • Annual wellness check or physical exam
  • Annual lab work
  • Colonoscopy
  • Mammogram (women)
  • PAP smear (women)
  • Prostate exam (men)
  • Immunizations
 

Examples of services generally NOT covered by most insurance benefit plans at your annual wellness exam include:

  • Acute illness care (coughs, colds, sore throats, etc.)
  • Acute orthopedic issues (back pain, sore shoulder, etc.)
  • Specific health conditions that have already been diagnosed (high cholesterol, diabetes, review of labs, etc.)


Insurance benefits differ regarding what services are covered under the terms "preventive care" or "wellness exam". We highly recommend that you contact your insurance company if you have any questions regarding what your specific plan covers.

Thank you for choosing CSHP as your health care provider!