Patient information


TeleHealth provides an alternative to in-person care, allowing patient to connect with their care team virtually.  Depending on your health care needs your Optum care team may recommend utilizing TeleHealth for you appointment.


To learn more about TeleHealth and how to schedule a video appointment, click here


If you need a medical record released please visit ScanSTAT and complete the records request form. In addition, this form can also be faxed to 770-569-7668, Attention: ScanSTAT Medical Records for Optum Colorado.


If you have any questions upon completing the records request form, do not hesitate to reach out to ScanSTAT via phone at 866-442-9026 or email at


Below you will find paperwork that will need to be completed before your appointment.


When you arrive for your appointment, please:

  • Bring your completed New Patient History form
  • Any other form related to the specialty or provider you are seeing, i.e., Review of Symptoms form
  • Have your insurance card available
  • Plan to arrive 20 minutes before your appointment with your completed forms or plan to arrive 30 minutes before your appointment if you are not able to print and complete the forms so that we can get your information processed prior to your visit with your provider
  • Be prepared to make any necessary copayment or $125 payment toward your deductible

Should you need to change or cancel your appointment, please contact us at least 24 hours in advance so that we may use that time to serve another patient.

We look forward to seeing you and partnering with you to address your medical needs.  





Download New Patient Neurology Forms


FEMALE New Patient Pulmonology Form

MALE New Patient Pulmonology Form  



New Patient Letter

New Patient Dermatology Form



New Patient Orthopedic Form



New Patient Urology Form

New Patient Urology Form - Males Over 50



New Patient Podiatry Form



Internal Medicine & Family Practice   

New Patient Primary Care Form





New Patient Pediatrics Form



Medical History Form 

All Patients: Medical History and Symptom Form

All Patients: Medical History and Symptom Form (Spanish)




To see a full list of events, please click here. 

Medicare: Frequently Asked Questions

What is a Medicare Advantage Plan?
Medicare Part C, usually known as Medicare Advantage, is offered by private health care organizations. These plans cover all services under Parts A & B and usually offer prescription drug coverage and may offer extra coverage like vision, hearing, dental and other health and wellness programs.

What is a Medicare Supplement?
Sold by private companies, Medicare supplemental insurance plans are also known as Medigap plans. Medicare supplemental insurance plans fill in coverage gaps (such as cost sharing or additional benefits) found in Original Medicare (Parts A and B). Medigap plans allow you to choose any Medicare-certified doctor or hospital regardless of network.

When do I have to enroll in Medicare?
Contact Social Security 4 to 6 months prior to turning 65 years of age at 1-800-772-1213 (toll free), or visit your local Social Security office to confirm your eligibility for Medicare and to determine the earliest date when you can request your Medicare card.

Will I still be able to see my Optum doctor?
Yes, current Optum patients can continue to see their current primary care physician.

I have TRICARE For Life (TFL), how does that work with Medicare?
When you have Medicare Parts A and B, you can use TRICARE For Life (TFL). Medicare is your primary insurance, TFL is the secondary payer, so your out-of-pocket expenses are less. TFL benefits include covering Medicare’s coinsurance and deductible.

Plans Optum Participates In

Helpful Resources
Medicare:  1-800-633-4227
Social Security Administration:  1-800-772-1213
Local State Health Insurance Assistance Program (SHIP) office: 719-471-2096



Tax ID 47-2218380

Optum is dedicated to making access to our care as convenient as possible for as many patients as possible. For that reason, we participate (contract) with most insurance plans offering a wide range of benefits. This summary is offered as a general guide, and lists plans that Optum accepts, plans accepted with limitations, or plans not accepted. Optum also offers an “Easy Claim” program. This list is not all inclusive, and changes may occur between updates. Please contact our Patient Advocate at 1-719-272-4403  with questions regarding participation in a particular plan.


The following plans are accepted at Optum:

  • Aetna/Cofinity
  • Anthem (Blue Cross/Blue Shield)
  • Cigna/Great West
  • Colorado Choice
  • First Health
  • Humana
  • Kaiser
  • Multiplan (PHCS)
  • Rocky Mountain Health Plan
  • Sterling Health
  • United Healthcare
  • Worker's Compensation and Motor Vehicle


The following Medicare Advantage plans are accepted at Optum:


Insurance Company

Accepted Plans


Aetna Medicare Elite Prime (HMO)

Aetna Medicare Prime (HMO)

Aetna Medicare Prime (PPO)

Humana Medicare Advantage

Humana Gold Plus (HMO)

HumanaChoice (PPO)

Humana Value Plus (PPO)

Humana Honor (PPO)

HumanaChoice SNP-DE (PPO)

Kaiser Permanente

Kaiser Senior Advantage


AARP Medicare Advantage (HMO)

AARP Medicare Advantage Choice (PPO)

AARP Medicare Advantage Patriot (HMO)

AARP Medicare Advantage SecureHorizons (HMO)

AARP Medicare Advantage Walgreens (PPO)

Colorado PERA Medicare Advantage

UnitedHealthcare Chronic Complete (HMO C-SNP)

UnitedHealthcare Dual Complete (HMO D-SNP)

UnitedHealthcare Group Medicare Advantage (HMO)


The following plans are accepted with limited availability, or as special circumstances may apply.
Please contact our Patient Advocate at 272-4403 with questions about your coverage with these plans:

  • Original Medicare
  • Tricare (Standard and Prime)

The following plans are not accepted at Optum:

  • Any private Medicare plan not listed above
  • Colorado Access
  • Child Health Plan Plus (CHP+)
  • Medical Network

Optum will bill non-contracted insurance companies as a courtesy one time through the Easy Claim Program. Ask the office Patient Service Rep. at your physician’s office for details.


Optum is one of more than 2,900 primary care practices nationwide participating in Comprehensive Primary Care Plus (CPC+), a partnership between payer partners from the Centers for Medicare & Medicaid Services (CMS), state Medicaid agencies, commercial health plans, self-insured businesses, and primary care providers. This partnership is designed to provide improved access to quality health care at lower costs. Read more in our letter here.


It's time for your annual wellness check! What exactly does that mean for most patients?

Preventive/Wellness Care May Include (but is not limited to):

  • Annual wellness check or physical exam
  • Annual lab work
  • Colonoscopy
  • Mammogram (women)
  • PAP smear (women)
  • Prostate exam (men)
  • Immunizations

Examples of services generally NOT covered by most insurance benefit plans at your annual wellness exam include:

  • Acute illness care (coughs, colds, sore throats, etc.)
  • Acute orthopedic issues (back pain, sore shoulder, etc.)
  • Specific health conditions that have already been diagnosed (high cholesterol, diabetes, review of labs, etc.)

Insurance benefits differ regarding what services are covered under the terms "preventive care" or "wellness exam". We highly recommend that you contact your insurance company if you have any questions regarding what your specific plan covers.

Thank you for choosing Optum as your health care provider!


If you are an uninsured or a self-pay patient, you have the right to request a good faith estimate of expected charges prior to receiving services.


To view a list of pricing for the most common services at OPTUM Colorado Springs, please click here.

Rapid COVID-19 Tests, CPT code 87426 will cost $50 and will be available effective 12/15.